Shipping and delivery

Last updated: 25 August 2026

We deliver throughout Europe. Standard tracked delivery is free when the order value is €60 or more. A flat €22 charge applies below that amount.

Express delivery

The basket offers an express upgrade at €22. Express is a paid upgrade, so it is charged on every order that selects it, including orders above the free-delivery threshold. Choose it under Delivery options on the cart page before paying.

Handling and transit

Orders are picked and packed within 24 to 48 hours of the payment clearing. Transit across Europe then typically takes 5 to 7 days, and the exact time varies by destination country. Any product-specific lead time is shown on the product page or confirmed after the order. Delivery dates are estimates unless we agree a binding date in writing.

For logistical reasons, items in the same order may travel in separate parcels.

Tracking

A tracking link is emailed to the address used at checkout once the parcel is collected. Tracking numbers only exist after an order has been processed and handed over, so they are not available immediately after ordering. See Track your parcel for what to do when a link is missing or has stopped updating.

Customs and import charges

Orders can be dispatched from more than one warehouse, so a parcel may arrive from outside your own country. Any customs duty, import VAT or handling charge raised by the destination country is the recipient's responsibility and is not included in the price shown at checkout. We declare the contents accurately on the commercial invoice. Whether a charge arises at all depends on your country's own rules, which we cannot predict or waive.

Address accuracy

Check the recipient name, address and postal code before paying. Delivery destinations, transit times and any customs formalities vary by country, so tell us before ordering if the destination is outside the EU customs union. Contact us immediately if a correction is needed; a change may not be possible after dispatch.

Damage or non-delivery

Keep the packaging and contact us with the order number and photographs if an item arrives damaged. If tracking has stopped or the parcel is overdue, contact support so the delivery can be investigated. Faulty, damaged or missing goods are covered by the Refunds and Returns page.

Please have this shipping policy reviewed by a qualified EU consumer-law adviser before launch.